One-hour call: what you get

1. The service

One or more hours on video with Jethro and Heidi about your website, SEO, social media or AI tools. The call is advice. It is not hands-on work, and it is not legal, tax or financial advice.

Price: €150 per hour, incl. VAT. Prices include Spanish VAT.

This page is part of the contract for this service. It should be read with the general terms for paid services, our terms of serviceand our earnings disclaimer. The service page shows the same service in plain words, with the questions people ask before buying.

2. What you get

• 1 hour on video with Jethro and Heidi
• Any topic: your website, SEO, social media or AI tools
• Your next steps, in order

3. What is not included

Anything not listed under “What you get” is not part of the service. If you need it, ask us and we will tell you whether we can do it and what it would cost.

4. What we do

1. We read the topic you send us before the call, so we come prepared.
2. We talk it through with you on video for the hour you have booked.
3. We tell you what we would do and in what order. If you need hands-on work, we say which of our services fits, or whether you are better off doing it yourself.

5. What we need from you

• The topic you want to cover, sent ahead of the call.
• The web address of your site, if the call is about one, and any access you want us to look at during the call (for example by sharing your screen).
• A working camera, microphone and internet connection.

If you do not give us what we need, we may not be able to deliver the service as described, and the timing moves with it.

6. Delivery

• The price is per hour. You choose the number of hours at checkout, and each hour is sixty minutes.
• After you pay we email you times that work. We send the video link once a time is agreed.
• If you buy more than one hour, they can be taken together or as separate calls, as agreed with you.
• Calls are normally with both of us. If one of us cannot make it, we tell you beforehand and you choose whether to go ahead or move the call.

7. Rescheduling, missed calls and unused hours

You can move a booked call free of charge if you tell us at least 24 hours before it starts.

If you do not attend, or tell us with less than 24 hours to go, we treat that hour as used. If we cancel or miss a call, we will rearrange it, or refund that hour if you prefer.

Hours must be used within six months of payment. After that they lapse, unless we agree otherwise. Nothing in this clause limits your right of withdrawal as a consumer (see the general terms).

A call starts at the agreed time and ends an hour later. Arriving late does not extend it. If you have not joined 15 minutes after the start time, we treat the call as missed.

None of this overrides your right of withdrawal: within the fourteen days you can withdraw from any hour that has not taken place and have it refunded in full.

8. Advice only

What we say on a call is our opinion, based on what you tell us and show us. You decide what to do with it and you are responsible for that decision. We cannot see everything about your business, so please check anything important with a qualified professional, and tell us if your situation changes.

We do not guarantee any result from following our advice. See the earnings disclaimer.

9. Recording and notes

We do not record the call unless we both agree beforehand. You should not record it without asking us. We may make private notes for our own use, which we keep as described in the privacy policy.

10. Screen sharing and access

If you share your screen, we may see what is on it. Close anything private first. We never ask you for passwords and you should not read them out or type them while sharing.

11. Withdrawal, refunds and questions

For this service, we start when the call begins. Reading your topic beforehand does not count as starting.

It is delivered when the call has taken place. If you bought more than one hour, each hour is delivered when it takes place.

As a consumer you can withdraw within fourteen days of buying. Before we start, you get everything back. After we start, you pay for the part already done and we refund the rest.

Once the service is delivered you can no longer withdraw, because you asked us at checkout to start straight away. The full rules are in the general terms for paid services, and you can withdraw on our withdrawal page.

Questions before or after you buy go to info@builtwithskills.com.